Digital Product Strategy
Enterprise AI Pilots: From Demo to a Defensible Decision
Scope, evaluation sets, data security, human review and stop criteria for a pilot that reveals real value and risk.
Build the evaluation set before choosing the model. For RAG, measure retrieval, citation, final-answer quality and correct refusal separately. Classify data and document processing location, retention, logging and operator access. High-impact decisions need human review and a correction path.
Include retrieval, document processing, human review, monitoring and incident handling in cost. Define quality thresholds, cost ceilings, unacceptable security events and stop criteria in advance.
References: the NIST AI Risk Management Framework and its Generative AI Profile for Govern, Map, Measure and Manage; OWASP guidance for common LLM application threats.