A digital service gateway for Day Insurance covering insurance sales and services, treatment workflows, claims and access to branches and contracted medical centers.
Insurance service journeys often span products, branches, medical centers, claim documents and follow-up. Treatment claims in particular need a clear path for insured-person details, prescription information and document submission without forcing users across disconnected channels.
Didar24 consolidates these touchpoints into one digital gateway. Public service descriptions and user guidance reference policy purchase, treatment services, treatment-claim submission, document upload, branches, medical centers and vehicle-damage assessment locations, organizing the experience around customer tasks rather than internal departments.
The main customer benefit is reduced fragmentation: sales, post-sale services and parts of the claims journey are accessible from one recognized destination, while the organization gains a foundation for standardized forms, guided journeys and incremental service integration.
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